If you want to continue to do business you will have to maintain the key critical success factors of this industry which you are currently not maintaining. The most critical success factor is value to the consumer. You need more..In order to provide more value to your customers you first need to improve your customer service in relation to 1. answering phones and 2. standing behind the product you sell. If you continue to ignore customers demands you will eventually fail. You must prove yourself as a reliable supplier. If you cannot be reliable with us, I doubt you were very reliable with Jegs. You cannot continue to ignore peoples threads when they have issues on here and simply telling them to call some phone number. People dont want to have to call. People dont have time to work around your business schedule. This is a convenient way to communicate with you. By not utilizing this and other online forums, you are hurting your business. Get with the times, people are conducting most business online these days. If you are relying on phone calls to conduct your business, then you will also eventually fail. These threads are your business, especially now. I or anyone else wouldnt be coming on here saying this for no reason. Maybe this is a wake up call for you, or maybe not, that if your business is going to grow and expand over the next few years then some things are going to need to change. Start answering threads and backing your product. Start answering phones and efficiently handling warranty returns. Lastly, stop using crappy wastegates and v band clamps so you can reduce warranty returns which is likely what happened and caused so much problems....