Wow, so much misinformation that one would think this was some sort of political post. As you can see, I don't have to hide my identity, in fact many many customers have my cell phone number so that I can help them further, not many people do that.
CHP sold you a shortblock with camshaft, we did not build a complete engine for you. The issues you had from the beginning were that freeze plugs were blowing out and we asked you to do a leak down and coolant pressure test because it seemed you were pressurizing the cooling system. You kept talking about how you have been working on engines for years and that there was no way you could make a mistake. During your build process you kept calling us for advice, which is fine with us but you did not seem to know a lot of engine building details. Now it was a friend who was building the engine? We did see the pics of it being finished outdoors in front of a garage, not really sanitary conditions for a build. I am sure your friend is a great mechanic and a nice guy but that does not qualify him to build engines. We have a mechanic at our shop and I would trust him with my brakes, clutch jobs, LSX or SBF swaps, setting up a fuel system but not to build my engines.
So your expert machinist could not give you or us main dimensions, piston to wall clearance or bore dimensions but he can tell you that the block was not within spec, seems fishy. You were also told that the reason your freeze plugs were blowing out was that they were concave from being slammed in too hard(EPC-30B freeze plugs are made that way) and that it was our fault the cylinders were rusted, maybe your forgot to tell them you improperly installed the head gaskets, maybe overheated the engine, I mean .005-.010 is huge on a head. It's amazing that you called very happy about the engine making 400+HP to the wheels with what your new machine shop says was improperly built. Funny that you want to downplay facts but engine builders with 2000HP plus dragsters and $500,000 Trophy Trucks not to mention thousands of Hot Rodders have come to use for machine work and builds, even with what you were TOLD about our work. Dampers rubbing a water pump or anything rubbing is never a good thing, google clearance water pump and you will see what knowledgeable people do. What is worse than a damper rubbing a water pump and loading the crank is coolant seeping from a leaky head gasket and trying and to compress it, damaging bearings and possibly bending rods. You saw the dark spots in the cylinders and said it was somethnig we did though any knowledgebale person would have known otherwise.
We have been doing this for many years and if you were sure the problem was with something we did, the engine should have come back as any reputable shop would have wanted. Seems the issues like freeze plugs, rubbing dampers, incorrectly installed head gaskets/maybe overheated engine, balancing, rusty cylinders, and who knows what else were things that you did not want us to see but simply pay for. Nobody is perfect, people make mistakes but you can't buy a tool from Snap On, take it to the Matco guy and try and have him warranty it, we tried and the Matco guy just tried to sell us on his torque wrench. You were asked to bring the engine here as there is no way we would know what is wrong with it but threatening us with bad reviews while not returning the engine seems strange.
Now you start attacking my character and saying we were essentially mistreating a customer? That is a bold face lie just like the one about the returns. You state that I asked you to bring/ship the engine to us which is true, then you state I did not tell you about our return policy and after that state you did not trust us with the build? So which one is it? Just too many contradictions to keep it straight.
You talk about principle, truth is by principle the engine should have come back, we are not some backayard shop but have 25+ builds going at any one time and not moving anywhere but forward so we have no reason to ignore customers.
We provide the best customer service we can before and after engine sales and there is a reason we have the business that we do
CHP sold you a shortblock with camshaft, we did not build a complete engine for you. The issues you had from the beginning were that freeze plugs were blowing out and we asked you to do a leak down and coolant pressure test because it seemed you were pressurizing the cooling system. You kept talking about how you have been working on engines for years and that there was no way you could make a mistake. During your build process you kept calling us for advice, which is fine with us but you did not seem to know a lot of engine building details. Now it was a friend who was building the engine? We did see the pics of it being finished outdoors in front of a garage, not really sanitary conditions for a build. I am sure your friend is a great mechanic and a nice guy but that does not qualify him to build engines. We have a mechanic at our shop and I would trust him with my brakes, clutch jobs, LSX or SBF swaps, setting up a fuel system but not to build my engines.
So your expert machinist could not give you or us main dimensions, piston to wall clearance or bore dimensions but he can tell you that the block was not within spec, seems fishy. You were also told that the reason your freeze plugs were blowing out was that they were concave from being slammed in too hard(EPC-30B freeze plugs are made that way) and that it was our fault the cylinders were rusted, maybe your forgot to tell them you improperly installed the head gaskets, maybe overheated the engine, I mean .005-.010 is huge on a head. It's amazing that you called very happy about the engine making 400+HP to the wheels with what your new machine shop says was improperly built. Funny that you want to downplay facts but engine builders with 2000HP plus dragsters and $500,000 Trophy Trucks not to mention thousands of Hot Rodders have come to use for machine work and builds, even with what you were TOLD about our work. Dampers rubbing a water pump or anything rubbing is never a good thing, google clearance water pump and you will see what knowledgeable people do. What is worse than a damper rubbing a water pump and loading the crank is coolant seeping from a leaky head gasket and trying and to compress it, damaging bearings and possibly bending rods. You saw the dark spots in the cylinders and said it was somethnig we did though any knowledgebale person would have known otherwise.
We have been doing this for many years and if you were sure the problem was with something we did, the engine should have come back as any reputable shop would have wanted. Seems the issues like freeze plugs, rubbing dampers, incorrectly installed head gaskets/maybe overheated engine, balancing, rusty cylinders, and who knows what else were things that you did not want us to see but simply pay for. Nobody is perfect, people make mistakes but you can't buy a tool from Snap On, take it to the Matco guy and try and have him warranty it, we tried and the Matco guy just tried to sell us on his torque wrench. You were asked to bring the engine here as there is no way we would know what is wrong with it but threatening us with bad reviews while not returning the engine seems strange.
Now you start attacking my character and saying we were essentially mistreating a customer? That is a bold face lie just like the one about the returns. You state that I asked you to bring/ship the engine to us which is true, then you state I did not tell you about our return policy and after that state you did not trust us with the build? So which one is it? Just too many contradictions to keep it straight.
You talk about principle, truth is by principle the engine should have come back, we are not some backayard shop but have 25+ builds going at any one time and not moving anywhere but forward so we have no reason to ignore customers.
We provide the best customer service we can before and after engine sales and there is a reason we have the business that we do