[NOXER]

I worked in a stealership for 4 years and one of my best friends still owns a couple. If they think you are going to start calling the regional and stirring up a bunch of #### they will probably just eat it. Did you by chance finance it through Ford Motor Credit? If so let them know you won't be making any more payments.

No, its financed through USAA.
The engineer is a Field Service Engineer for the Mid-Atlantic (guessing regional). Im not sure what exactly a 'Field Service Engineer' does, but sounds like his job is to try and save For money.. And when he says "unfortunately... this is an expensive repair for the customer" in his email, you know he is not a guy that really cares about the person that owns a Ford..

 

[On 3 Performance]

Thats crazy they could even make a claim like that to you and just deny it. I guess if they saw a hole drilled in the intake where you could have been spraying, that would be a different story. Hate to hear this but interested to see what happens. I think if you keep at it there is no doubt they will have to fix it. $8100 in parts and service is crazy when you have a warranty and never been sprayed like they claim

 

[RazorbackMustang]

...It also forced me in to 2nd gear while trying to shift from 3rd to 4th gear (not exciting).....

I hate to hear of your mishap with the engine. Stay on top of them and follow fmyth's advice.

However, how did it FORCE you into 2nd? Were you driving it hard and doing some WOT shifts? I could see where a missed shift from 4th to 2nd could cause an engine overspeed. Simple physics there that a rev limiter would not be able to overcome.

 

[NOXER]

I hate to hear of your mishap with the engine. Stay on top of them and follow fmyth's advice.

However, how did it FORCE you into 2nd? Were you driving it hard and doing some WOT shifts? I could see where a missed shift from 4th to 2nd could cause an engine overspeed. Simple physics there that a rev limiter would not be able to overcome.

It was while I was passing someone, and while I was trying to merge on a freeway, (highway speeds) and seamed like it went in the right gear, but happen to be in second.. things happen so fast at that point its hard to react quick enough. as SOON as I realized what happened I pushed the clutch in, but I could tell the engine over revved. I pulled over and looked at everything when it happened because Ive heard of cars flying apart because if this..

I have been driving manual cars for a long time (a manual fox mustang was the first car I bought) and never had anything like that happen, ever, and I did alot of racing with my old fox..

 

[fmyth]

No, its financed through USAA.
The engineer is a Field Service Engineer for the Mid-Atlantic (guessing regional). Im not sure what exactly a 'Field Service Engineer' does, but sounds like his job is to try and save For money.. And when he says "unfortunately... this is an expensive repair for the customer" in his email, you know he is not a guy that really cares about the person that owns a Ford..

This is the reason that you'll never find an egineer in the sales or marketing department Sometimes it is in the best interest of the company to absorb the cost of a repair like this even if it "probably" was the fault of the customer. Trust me, this guy does not have the final word in regards to when to cover something under warranty. The only reason he was involved at all is because it is a new engine and they are still working out some early production issues.

 

[[email protected]]

So, aside from the issues of "to warranty or not to warranty", how come they can't just clean up that cylinder and stick a new slug and rings in there??? Why do you need an entire shortblock??

 

[Omcar]

Contact Ford Corporate customer service speak with a V.P. and calmly explain that you did not use nitrous and did not mod the engine in any way and that the engine should be replaced under warranty.

 

[NOXER]

So, aside from the issues of "to warranty or not to warranty", how come they can't just clean up that cylinder and stick a new slug and rings in there??? Why do you need an entire shortblock??

Because their is a score on the cyl wall caused by debris from the broken ring lands.

Contact Ford Corporate customer service speak with a V.P. and calmly explain that you did not use nitrous and did not mod the engine in any way and that the engine should be replaced under warranty.

lol, calmly

 

[shame302]

I hate to hear of your mishap with the engine. Stay on top of them and follow fmyth's advice.

However, how did it FORCE you into 2nd? Were you driving it hard and doing some WOT shifts? I could see where a missed shift from 4th to 2nd could cause an engine overspeed. Simple physics there that a rev limiter would not be able to overcome.

Seems to me that this is likely where it stemmed from if it wasn't modded.

 

[eric n]

As a recommendation, perhaps we all can help. What if each of us sent an email to someone in a position to do something expressing our concern as mustang owners?

The internet is an amazing thing. If each of us were willing to send a little email, to whom would we send it for maximum impact??? I have to think if they knew we as owners and enthusiasts were watching it might matter to them. Mustang loyalty is clearly a major factor in the success of our favorite model.

Further there are other sites with other enthusiasts, I'm sure cumulatively we could make an impact.

If someone could suggest the person/department/email address that would have max impact, I think we should get somewhat involved. Sounds like very inappropriate customer care.

 

[kevkno]

I would get a lawyer. I had to use a lawyer when Ford refused to cover a rear end failure on a 2001 Cobra. I first attempted to work with Ford on my own but I got the run-around so I contacted a lawyer and followed their advice from that point. In the end, we settled instead of the case making it to court.

 

[88Brawler]

This is the reason that you'll never find an egineer in the sales or marketing department Sometimes it is in the best interest of the company to absorb the cost of a repair like this even if it "probably" was the fault of the customer. Trust me, this guy does not have the final word in regards to when to cover something under warranty. The only reason he was involved at all is because it is a new engine and they are still working out some early production issues.

Really? I know plenty of engineers in Sales & Marketing in the auto industry.

I worked as an engineer at Chrysler for 12-1/2 years and believe me, if they want to do the right thing, they will. However, it sounds like you have a fight on your hands and you can thank your dealer for not going to bat for you in this case. It starts with them.

Depending on the situation, engineers of various levels are sent out to the field to evaluate failures. I've personally seen parts replaced that were out of warranty because it was a condition that was of no fault of the owner/consumer and it was the right thing to do.

Follow the advice above and chase it up the chain (and yes, you need to do it calmly or you will be dismissed very quickly). Get your story down on paper and contact anyone you can, and be extremely detailed and leave nothing out. You'd be surprised at what seems like a small, insignificant detail and how it can somehow be the saving grace. A word of caution - don't try to bull#### anyone, they've likely seen about every type of failure imaginable and if yours is as stock as you claim, it should be fairly easy to diagnose.

Try to find out if the engineer was a regional guy or someone directly from the V Engine group in Dearborn. Maybe I missed it, but have you tried to contact him directly? He may be able to shed some light on it for you if you can get ahold of his email and chat.

Bottom line - don't give up and leave no stone unturned.

Good luck!

 

[8urzo6]

fmyth: Thats a really good piece of advice, and I will definitely do it.

As for a replacement its 5,600$ for a short block along with 2,500$ in labor..

You can get a complete engine from Ford Racing for a few hundred more.

 

[94GTLaserRC]

If your letting this get by without a fight....I think you juiced it.

I know if it were me and I didn't do what they said, I would be all over them like a wild dog. No way I would pay for a new engine.

+1

 

[Vakane]

I still have the phone number to the crs of florida... I can get her to spill the beans on the info for the delaware person....

that way u got someone up top to see if they can help.

 

[assasinator]

No nitrous, the only mod to the car is an off road x-pipe.

what brand of tune did it have?

 

[wbt]

I think there is more to the story....

O/R x-pipe requires a tune. What other mods are/were on the car before the issue?

Only thing that will cause the failure you had was detonation.

7300 RPM is still safe for the motor N/A.

Tell the rest of the story...

 

[RTRBURN]

Ask them then how can they warranty a Dealer installed Roush SC if they engine isn't rated for boost?
2nd, I'd like to see the plug from that cylinder and match it to the rest of the plugs. Nitrous would have melted the plug long before blowing rings out. I'd have to say manufacture flaw.

Apparently these guys have the "Fast and Furious" theory of Nitrous. It would be different if you had 2-3 cylinders with bad compression.

They have to PROVE that nitrous was used.

Keep us posted.

 

[STR8--->]

As a recommendation, perhaps we all can help. What if each of us sent an email to someone in a position to do something expressing our concern as mustang owners?

The internet is an amazing thing. If each of us were willing to send a little email, to whom would we send it for maximum impact??? I have to think if they knew we as owners and enthusiasts were watching it might matter to them. Mustang loyalty is clearly a major factor in the success of our favorite model.

Further there are other sites with other enthusiasts, I'm sure cumulatively we could make an impact.

If someone could suggest the person/department/email address that would have max impact, I think we should get somewhat involved. Sounds like very inappropriate customer care.

You Choose Your post's wisely huh? lol

Good Idea Man, strength in #'s! Im Game


on a more Serious note.. Good Idea Man, Strength in #'s! Im Game.

 

[RochesterGT]

You Choose Your post's wisely huh? lol

Good Idea Man, strength in #'s! Im Game


on a more Serious note.. Good Idea Man, Strength in #'s! Im Game.

Sounds like Ford is bitching out. Time to lawyer up, unfortunately.