That customer care line of for people who need help properly installing a baby seat in their new ford econopod. You need to go higher up the chain of command.I called Ford customer care line, and they really helped me out by calling the dealer and asking them what was going on, they called me back and told me exactly what the dealer told me..
Is customer service different the customer care?
I worked in a stealership for 4 years and one of my best friends still owns a couple. If they think you are going to start calling the regional and stirring up a bunch of #### they will probably just eat it. Did you by chance finance it through Ford Motor Credit? If so let them know you won't be making any more payments.fmyth: Thats a really good piece of advice, and I will definitely do it.
As for a replacement its 5,600$ for a short block along with 2,500$ in labor..
This is the reason that you'll never find an egineer in the sales or marketing department Sometimes it is in the best interest of the company to absorb the cost of a repair like this even if it "probably" was the fault of the customer. Trust me, this guy does not have the final word in regards to when to cover something under warranty. The only reason he was involved at all is because it is a new engine and they are still working out some early production issues.No, its financed through USAA.
The engineer is a Field Service Engineer for the Mid-Atlantic (guessing regional). Im not sure what exactly a 'Field Service Engineer' does, but sounds like his job is to try and save For money.. And when he says "unfortunately... this is an expensive repair for the customer" in his email, you know he is not a guy that really cares about the person that owns a Ford..