[fmyth]

Well, did you run nitrous or mod the car in any way?

 

[fmyth]

Find out the name of Ford's Regional Service Rep(this guy works for corporate not the dealer).

Then set up an appointment to see the general manager of the dealership. I would let him know what is going on and let him know that you aren't about to bend over and take it. Tell him that you thought you would try to get his help before you contacted the dealerships principal owner. If the general manager won't help you ask for a meeting with the principal owner. If the owner won't help you let him know that you are going to work your way up the food chain until you get your car fixed under warranty. Then you need to contact the regional who despite what he may tell you has the authority to bend the rules to take of special situations.

I am sure they wouldn't want one of the Mustang mags to publish your story on how the new Coyote engine is a POS and how Ford won't honor their warranty claims.

 

[fmyth]

I called Ford customer care line, and they really helped me out by calling the dealer and asking them what was going on, they called me back and told me exactly what the dealer told me..
Is customer service different the customer care?

That customer care line of for people who need help properly installing a baby seat in their new ford econopod. You need to go higher up the chain of command.

 

[fmyth]

fmyth: Thats a really good piece of advice, and I will definitely do it.

As for a replacement its 5,600$ for a short block along with 2,500$ in labor..

I worked in a stealership for 4 years and one of my best friends still owns a couple. If they think you are going to start calling the regional and stirring up a bunch of #### they will probably just eat it. Did you by chance finance it through Ford Motor Credit? If so let them know you won't be making any more payments.

 

[fmyth]

No, its financed through USAA.
The engineer is a Field Service Engineer for the Mid-Atlantic (guessing regional). Im not sure what exactly a 'Field Service Engineer' does, but sounds like his job is to try and save For money.. And when he says "unfortunately... this is an expensive repair for the customer" in his email, you know he is not a guy that really cares about the person that owns a Ford..

This is the reason that you'll never find an egineer in the sales or marketing department Sometimes it is in the best interest of the company to absorb the cost of a repair like this even if it "probably" was the fault of the customer. Trust me, this guy does not have the final word in regards to when to cover something under warranty. The only reason he was involved at all is because it is a new engine and they are still working out some early production issues.